During the latter part of 2011, IPM commissioned glow-worm marketing to carry out an independent customer satisfaction survey. IPM are delighted with the positive feedback which included these key attributes:

Quality of information provided

• A helpful and dedicated account team
• Speed and flexibility of response
• Overall level of professionalism

Also highlighted were some of our incidental services:

• Video conferencing
• A fair payment structure
• Efficient invoicing

Despite such great achievements and feedback in 2011, we are not about to relax. When surveyed, our customers asked one key question of us: ‘As IPM expand, will they be able to deliver the same high touch service?’ In short, Yes, and this is why:
 
New Recruits - IPM have recruited a number of highly qualified and talented new staff this year, each of whom have brought new skills to the company and are busy training under the guidance of our experienced senior consultants to provide a new generation of Global Mobility Expertise to our clients
 
New Technology - 
IPM are investing in developing cutting edge software to process platform upgrades to our current package offering our clients an even more efficient service than before

New Services 
Talking to our customers we were able to recognise new ways to help you achieve a more fluid and compliant global mobility program. Our new Business Tripper Tracker tool offers clients an easy way to monitor your globally mobile employees whilst ensuring the taxman doesn’t catch you out